Ace Roque

Ace Roque is the Director of Customer Care, Member and Carelon Services at Carelon Global Services Philippines. He is responsible for providing the best member and provider experience to the Commercial and Government Business divisions.

He joined Carelon Global Solutions in 2021 as senior manager, Member and Diversified Services. Under Ace’s leadership, Member Operations grew significantly with the majority of leadership positions filled organically. Ace also piloted the internship program for assistant managers and operations managers, in which many associates were promoted to leadership roles.

Ace has more than 11 years of professional experience in business process outsourcing (BPO). He started his career as a professor at Far Eastern University, then transitioned to BPO as a network engineer.

Before coming to Carelon, Ace was the youngest executive manager at Accenture. He worked as the service delivery lead for Health Management, Health Administration, and Transportation Mobility for top companies in North America and the Asia-Pacific region. Ace has also done pioneering work in analytics, robotics, and artificial intelligence (AI).

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