Terms of Use

These Terms of Use (“Terms”) apply to websites and mobile applications (each an “Application”) owned and operated by, among others, the Carelon Global Solutions companies operating In India, Ireland, the Philippines, the United States and Puerto Rico (“we,” “us,” or “our”).

Application users (“you,” “your,” “User”) are subject to these Terms and the Privacy Policy. By using the Application, you signify that you have carefully read, understood, and agree to be bound by these Terms. If you disagree with any part of these Terms or the Privacy Policy, you should refrain from using the Application.

These Terms may be altered, edited, amended, modified, reviewed, revised, or substituted by us at any time with or without prior notice and users are requested to read the Terms before using or accessing the Application. Please review this page regular to familiarize yourself with the current Terms.

We reserve all rights not expressly granted to you in these Terms.

For the purposes of these Terms, “Intellectual Property Rights” means all patent rights, copyright rights, mask work rights, moral rights, rights of publicity, trademark, trade dress and service mark rights, goodwill, trade secret rights, and other intellectual property rights that may exist now or come into existence in the future, and all of their applications, registrations, renewals and extensions, under the laws of any state, country, territory or other jurisdiction.

 

Use of This Application

The contents of this Application—whether the content is ours or is licensed to us by a third party—are protected by Intellectual Property Rights. We authorize you to view and download material on this Application solely for your own use. We hereby grant you a personal, non-assignable, nonexclusive, non-transferable, non-sublicensable, revocable, limited license to access and use the Application and its content in accordance with these Terms.

You may not copy, distribute, lease sell or modify the materials, services or software or otherwise use it for any commercial purposes. Some parts of this Application or its services may include software offered under terms of an open source license that may explicitly overrides parts of these Terms. Please be sure to read those licenses. You may not copy, modify, distribute, sell, or lease any part of our services or software.

You will not use this Application in violation of any applicable laws including, but not limited to, the fraud and abuse or anti-kickback provisions of the United States Federal Medicare and Medicaid laws.

You will not, and will not permit anyone else to: (1) modify, adapt alter, translate, or create derivative works of this Application; (2) use or merge this Application, or any component or element of this Applications, with other software databases, or services not provided by us; (2) sublicense, distribute, sell, or otherwise transfer the Application to any other party; (4) use the Application as a service bureau, or lease, rent, or loan this Application to any third party; (5) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or structure of this Application; (6) interfere in any manner with the operation of this Application; (7) circumvent, or attempt to circumvent any electronic protection measures in place to regulate or control access to this Application; (8) create a database by systematically downloading and storing this Application; (9) use any robot, spier, site search/retrieval application,  or other manual or automatic device to retrieve, index, “scrape,” “data mine”, or in any other way gather information from this Application or reproduce, or circumvent the navigational structure or presentation of this Application.

You will not use the Application in any way that causes, or may cause, damage to the Application or impairment of the availability or accessibility of the Application; or in any way which is unlawful, illegal, fraudulent, misleading, deceptive, causes annoyance or is harmful, or in connection with any unlawful, illegal, fraudulent, misleading, deceptive or harmful purpose.

You will not use the Application to copy, store, host, transmit, send, use, publish or distribute any material which consists of or is linked to any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit, or other malicious computer software.

You will not print, download, copy, modify, reproduce, republish, distribute, display, or transmit for commercial, non-profit, or public purposes any portion of the Application except to the extent explicitly stated in this Terms.

You will not use the Application to transmit or send unsolicited commercial communications.

You agree that you will not engage in any activity that interferes with or disrupts the services (or the servers and networks which are connected to the Application);

You agree that you will not impersonate another person through use of the Application.
 

Security

We have implemented technical and organizational measures designated to secure your personal data from accidental destruction, loss and unauthorized access, use, alteration, or disclosure. However, we cannot guarantee unauthorized third parties will never be able to defeat those measures or use your personal data for improper purposes.

For the purposes of these Terms, “reasonable security practices and procedures” may vary by jurisdiction.

 

India

For the purposes of these Terms, if you are a resident of India, you agree that “reasonable security practices and procedures” means the Privacy Policy and such data security practices adopted by us in protecting your user content and accordingly, the rules of the Government of India notified under section 43A of the Indian Information Technology Act, 2000 are hereby excluded.

 

Use of information and Resources

We make this Application available for the purposes of providing information about our services, what it is like to work at Carelon Global Solutions, details about job vacancies, marketing materials, brochure related information etc. We are continually developing new features to improve our services. As a part of this continual improvement, we may include additional information, features, and functionalities, or may limit our services.

 

Linking to other Applications

From time to time we will provide links to websites not owned or controlled by us. We do this because we think the information might be of interest or use to you. We identify these links with this symbol to let you know you are leaving our site - . A link to a third party website does not constitute or imply endorsement by us. We cannot guarantee the quality or accuracy of information presented on third party websites. While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of third party websites. We encourage you to review the privacy practices of any website you visit.

While we do our best to ensure your privacy, we cannot be responsible for the privacy practices of third party websites. Your use of such sites is not governed by these Terms. We encourage you to review and understand the privacy practices and terms and conditions of any website you visit.
 

 

Appropriateness of Content

In using this Application, you confirm that you are at least eighteen (18) years of age. This Application is not intended to attract children under the age of 18. We do not collect or process personal information from any user that we know is under the age of 18. Some of the content on this Application may not be appropriate for children. Parents or guardians are solely responsible for providing supervision of minors’ use of this Application.

 

Copyright Issues

We respect the intellectual property rights of others. If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement and is accessible on or through this Application, you may provide the following information to us when providing notice of the claimed infringement:

  • A physical or electronic signature of a person authorized to act on behalf of the copyright owners and identification of the copyrighted work that is infringed;
  • Information reasonably sufficient to permit us to contact you such as an address, telephone number, and/or email address;
  • A statement that you have a good faith belief that the use of the material in the manner complained of is not authorized by the copyright owner, its agent or law;
  • A statement that the information in the notification is accurate and, under penalty of perjury, that the complaining party is authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

The above information must be submitted in writing to us at privacy.office@carelon.com.
 

 

No Liability

WE AND OUR LICENSORS AND SUPPLIERS (INCLUDING ALL PROVIDERS OF CONTENT FOR THIS APPLICATION) SHALL NOT BE LIABLE UNDER ANY CIRCUMSTANCES OR UNDER ANY THEORY OF LIABILITY, FOR ANY DAMAGES OR PENALTIES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, INCIDENTAL INDIRECTION, EXEMPLARY, PUNITIVE AND CONSEQUENTIAL DAMAGES, LOST PROFITS, OR DAMAGES RESULTING FROM LOST DATA OR LOSS OF OPPORTUNITY OR BUSINESS INTERRUPTION) IN CONNECTION WITH THE USE OR INABILITY TO USE THIS APPLICATION OR THE CONTENT, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF ACTUAL DAMAGES INCURRED BY YOU. THE REMEDIES STATED FOR YOU IN THESE TERMS AND CONDITIONS ARE EXCLUSIVE AND ARE LIMITED TO THOSE EXPRESSLY PROVIDED FOR IN THESE TERMS AND CONDITIONS. WE ACKNOWLEDGE THAT NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT OUR LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUDULENT MISREPRESENTATION OR ANY OTHER FRAUDULENT ACTOR OMISSION OR ANY OTHER LIABILITY WHICH MAY NOT BY APPLICABLE LAW BE EXCLUDED OR LIMITED.

 

No Warranties or Representations

THE APPLICATION AND ITS SERVICES, CONTENT, AND INFORMATION ARE PROVIDED “AS IS.” WE AND OUR LICENSORS AND SUPPLIERS DISCLAIM ALL WARRANTIES AND REPRESENTATIONS OF ANY KIND, WHETHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, NONINFRINGEMENT OF THIRD PARTIES RIGHTS OR FITNESS FOR A PARTICULAR PURPOSE TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW.

 

Termination

Unless otherwise required by applicable law, we may immediately terminate or suspend any user’s right to use this Application at any time. We reserve the right to block, delete or stop the uploading of materials and communications that we find unacceptable for any reason. If your right to use this Application ends, you shall make no further use of this Application, or any information obtained from this Application. We will not be liable for any compensation, reimbursement, or damages for any termination or suspension of your access to the Application.

 

Changes to these Terms

We may revise, modify, or amend these Terms at any time. Any such revision, modification, or amendment shall be effective immediately upon either posting it to the Application or otherwise notifying you. These terms were most recently updated on January 1, 2023.

 

Miscellaneous

These Terms and all disputes and matters arising out of or in connection with them shall be governed and construed in accordance with the laws of your jurisdiction.  You agree that any legal action or proceeding between us and you in any way related to these Terms shall be brought in a competent court in your jurisdiction. We may, without your notice, assign our rights and duties under these Terms to any party at any time. Failure or delay to enforce or insist on strict performance of any provision of these Terms shall not be construed as a waiver of any provision or right. Any cause of action or claim you may have against or involving us may be commenced within one year after the claim or cause of action arises. Neither the course of conduct between you and us nor trade practice shall modify the provisions of these Terms. The invalidity or unenforceability of any provision shall not in any way affect the validity or enforceability of the rest of these Terms. These Terms constitute the entire agreement between you and us regarding your use of this Application, and it supersedes all prior agreements, representations, proposals, and other communications with respect to this Application and its content.

 

India

These Terms and all disputes and matters arising out of or in connection with them shall be governed and construed in accordance with the laws of India and are subject to the non-exclusive jurisdiction of the courts of competent jurisdiction sitting in Bangalore, India.

 

Ireland

These Terms and all disputes and matters arising out of or in connection with them shall be governed and construed in accordance with the laws of Ireland and are subject to the non-exclusive jurisdiction of the courts of competent jurisdiction sitting in Limerick, Ireland.

 

Philippines

These Terms and all disputes and matters arising out of or in connection with them shall be governed and construed in accordance with the laws of The Philippines and are subject to the non-exclusive jurisdiction of the courts of competent jurisdiction sitting in the Philippines.

 

Puerto Rico

These Terms and all disputes and matters arising out of or in connection with them shall be governed and construed in accordance with the laws of Puerto Rico and are subject to the non-exclusive jurisdiction of the courts of competent jurisdiction in Puerto Rico.

United States

These Terms and all disputes and matters arising out of or in connection with them shall be governed and construed in accordance with the laws of the United States and are subject to the non-exclusive jurisdiction of the courts of competent jurisdiction sitting in Indianapolis, IN.

 

 

USE OF TEXT

These Texting Terms and Conditions apply when you provide prior express consent to receive text messages from Carelon businesses, agents, contractors, or vendors ("us" or "we" or "our'). Text messaging from us may include one-time or recurring texts related to your benefits, programs, products, services, and tools, and/or general health information. At enrollment for recurring texting programs, we specify the frequency of texts and information on how to unsubscribe and seek assistance. In all programs, you may text “STOP” to stop messaging for that program and "HELP" for help. Text messages will be sent to your mobile number using an automatic dialing system. Message and Data rates may apply.

 

Participation is optional. You are electing to receive PHI via text which makes the data transmitted available to your phone carrier and potentially others. Anthem provides alternative means for communicating including phone. You understand you have these choices and have elected to opt-in for texting. Anthem does not require that you agree to receive texts for this purpose to receive treatment, payment, or for benefits enrollment and eligibility.

 

If you no longer want to receive text messages from us, the sole and exclusive remedy is to end enrollment in the specific texting program.

 

Under no circumstances will we be liable for any direct or indirect, incidental, consequential, special, exemplary, or punitive damages arising out of or in connection with use of text messaging whether or not we have been advised of the possibility of such damages.

 

We do not guarantee the successful delivery of text messages by your wireless provider. Messages sent by text may not be delivered if the mobile device is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of wireless carriers may interfere with message delivery, including the terrain, proximity to buildings, foliage, weather, and the recipient's equipment. We will not be liable for losses or damages arising from (a) non-delivery, delayed delivery, or misdirected delivery of a text message; (b) inaccurate or incomplete content in a text message; or (c) use or reliance on the content of any text message for any purpose.

 

Please notify us immediately if your mobile number changes. We are not liable for any communication or transmission of information by text which happens because you did not report that your mobile number changed. Password-protecting mobile device(s) and enabling encryption, if available, is recommended.

 

Text messages may include protected health information (PHI). Since text messaging is unencrypted, there is a risk that this PHI could be intercepted or viewed by third parties, including others who access your device. When you choose to receive text messages from us, you do so at your own risk. Once texted, your information may no longer be regulated under HIPAA’s Privacy Rule.